Today’s adventures in recovering that account with #PlayStation after their passkey fail from last weekend
Support person sent me a recovery link that reset my password differently from the online process I can do by myself, got my account back
A minute or two later, the person from support changed my login email from under me, probably confusing me with another chat session and temporarily gifting my account to a stranger
At my request, they changed it back
But as it turns out, I’m locked out again and I have to wait until Monday for another attendant in my region to come online
Advice for companies on their login process
Test it thoroughly. Hire beta groups.